Dear Valued Community Members,
We know that many families are facing financial pressures as businesses have been forced to scale back or close amid the COVID-19 outbreak. If you have been financially impacted through a coronavirus related job loss or illness, we empathize and want to work with you during this difficult time. That said, it is critical that you communicate with us as soon as possible about your circumstances.
Below are answers to some key, frequently asked questions regarding this situation and how it will impact both our residents and our operations.
What are the management office hours?
Our office hours will remain the same, and our team will be on-site and available to help provide essential housing services, by appointment only. Our office doors will remain locked aside from during appointment times. If you need assistance, please call the office and our team will do their best to assist you in making an appointment or addressing your concern by phone or email.
Why are some amenities not open?
Amenities and large gathering spaces have been temporarily closed to prevent the spread of COVID-19, per the direction of our local and national health authorities. Necessary amenities, such as laundry rooms, will remain open. We ask that you please follow CDC guidelines, such as social distancing and frequent sanitizing, when using these spaces.
How are maintenance requests going to be handled?
Please be advised that our on-site maintenance teams will only be responding to maintenance emergencies until further notice. Your maintenance needs are very important to us, however, if your maintenance request is not classified as an emergency we will be servicing your home at a later date.
If you are experiencing a maintenance emergency, please submit a service request by calling our office, both during and after hours. Examples of emergency maintenance requests shown below:
How will packages be handled during this time?
Packages will not be accepted by the leasing office until further notice.
How will routine pest control service be handled during this time?
In order to limit the number of individuals entering your home, we are temporarily suspending all preventative pest control services. If you would like to request service, please reach out to our management team.
Where can I find the most up to date information on COVID-19?
For the most up-to-date information, including information about the virus and preventative measures to take, please rely on the latest releases from health officials at the CDC and World Health Organization.
It is important to recognize that Presidium Property Management, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance.
What will happen if we have a confirmed COVID-19 case in our immediate community? What should you do if you’re diagnosed with COVID-19?
In the event that a community or team member is diagnosed with COVID-19, we will immediately notify all community members. For privacy purposes, we will not release the name or any additional information about the infected individual. However, we will contact the infected individual and ask them to remain in their apartment home and avoid all common areas. If you or anyone in your household tests positive for COVID-19, we ask that you notify your Community Director immediately.
How can I submit my rent payment?
Online rent payments are accepted at all of our communities, and residents are encouraged to use their resident portal for this purpose. Currently, we are waiving one credit card or ACH fee per resident per month to ensure that this process does not cause additional strain to you or your family. If you need help setting up online payments, please call or email our office.
What should I do if I am unable to pay my rent on time due to a reduction in income related to COVID-19?
We are committed to working with our residents and are willing to create payment plans and waive late fees for those directly impacted. If you have experienced a loss or reduction in income because of the COVID-19 outbreak and are unable to pay your full rent amount on time this month, please contact your Community Team immediately.
Please know that our team will request the below information from you. These documents need to be on company letterhead, including a supervisor or HR department’s contact information for verification purposes.
What resources are available to assist me in paying my rent at this time?
Dialing “211” on your telephone will connect you with community information and referral services for financial assistance. If you anticipate needing to request financial assistance from one of the below resources, it is important that you reach out to these groups immediately, as their funds are limited.
Austin/Travis County Rental Assistance Resources
In addition, the U.S. Congress recently passed a stimulus package to assist individuals and businesses dealing with the economic fallout from the COVID-19 pandemic. Signed by President Trump on Friday 3/27/2020, this bill provides direct payments to many American households to help pay day-to-day expenses such as groceries and rent. The bill also dramatically expanded unemployment benefits by adding $600 / week to existing state benefits. We will continue to distribute emails to our residents with details on these various benefit options.
Further details on the direct payments to many American households are listed below:
Do I still need to pay rent if I haven’t been financially impacted by COVID-19?
Yes. For our residents who have not experienced an income disruption from COVID-19, it’s important to understand that all existing rent and related obligations remain in place. Failing to pay your rent can result in a reduction of your credit score, a future eviction, and hardship finding future housing.
We are here to work with you and your families during this time, and we also understand that many of you are now working from home and adjusting to the new demands this unexpected pandemic presented us all. Please let us know what we can do to assist you or make this time at home more manageable and productive. Thank you for working with us during this crisis.
Wishing you and your family safety and health,
Your Community Team